Transparent pricing. Fast adoption. Faster impact.

Frequently asked questions

• How does Concord's pricing work?

  Concord’s pricing is based on the feature plan and whether you pay in one annual installment or each month. You save over 25% with annual pricing.

• Can I try Concord before I subscribe?

  Yes, you can use all of Concord’s Pro plan features free for 14 days, and without entering a credit card number. At the end of your 14-day trial, you can purchase Concord or continue to use the free plan. If you need help choosing the right plan, please contact sales@concordnow.com.

• Who counts as a user?

  Users are anyone in your company who need access to all of Concord’s features under the plan you subscribed to. You can control individual roles, document access, and feature access for every internal user.

• Do I need to pay for an internal user who just needs to view a document?

  No, you do not need to pay for an internal user to view a document. Concord allows for an unlimited number of viewers, who have read-only access to documents with no editing rights.

• Do I need to pay for third parties to access documents on Concord? Will they need accounts to use Concord?

  You can send your documents to any third party for free. Third parties do not need to sign up for a Concord account to access your document via Concord.

• Can I reassign users during my subscription period?

  Yes, you can reassign users at any time during your subscription period.

• Can I add/remove users during my subscription period?

  You can add users at any time in Concord’s settings. When you increase the number of users, the change will take effect immediately and a prorated charge will be applied to your account. You cannot decrease the number of users in your plan until the end of your subscription period.

• Can I change feature plans during my subscription period?

  You can upgrade your feature plan at any time. When you upgrade your plan, the change will take effect immediately and a prorated charge will be applied to your account. You cannot downgrade your plan until the end of your subscription period.

• Will I get a refund if I cancel before my renewal is up?

  We do not offer refunds. If you cancel your plan before your next renewal, you will have access to all of the features in your paid Concord plan until the end of your subscription period. Upon cancelation, account administrators can request an export of all data on Concord.

• How secure is Concord?

  We take the security of customer data very seriously. Concord operates on highly secure servers that comply with the strictest international and industry-specific standards. We host data in SOC2 certified data centers and all connections to Concord and the contracts themselves are encrypted with the bank industry standard AES-256. We use automated backups to prevent any data loss and conducts regular security audits to preserve data integrity and security. Additionally, we offer the ability to host your data in the US or in Europe. Please visit our data security page for more detailed information.

• What payment methods do you accept?

  We accept bank transfers (ACH or Wire) and credit card payments. You are able to save your chosen payment method on file if you prefer.

• If I purchase Concord via a credit card or company card, can I later pay by invoice?

  Yes, if you purchase Concord with a credit card you can later switch to an invoice. Please contact billing@concordnow.com with any questions.

• What level of onboarding support do I get?

  Every Concord user gets access to our self-serve knowledge base with help articles and videos, our online customer support ticketing system, and weekly live training webinars. One-on-one support from Concord’s onboarding managers, full implementation, and a dedicated customer success manager are also available depending on your plan.