Unlimited contracts, viewers, and e-signatures

Frequently asked questions

• How does our pricing work?

  Concord’s pricing is based on the feature plan and the exact number of users on the platform. The base package includes a minimum of 5 users for your organization and you can purchase any number of additional users. Payment is made in one installment per term.

• Who counts as a user?

  Users are anyone in your company who will need access to all of Concord’s features under the plan you subscribed. You can control individual roles, document access, and feature access for every internal user.

• Do I need to pay for an internal user who just needs to view a document?

  No, you do not need to pay for an internal user to view a document. Concord allows for an unlimited number of viewers, who have read-only access to documents with no editing rights.

• Do I need to pay for third parties to access documents on Concord? Will they need accounts to use Concord?

  You can send your documents to any third party for free. Third parties do not need to sign up for a Concord account to access your document via Concord.

• Can I reassign users during my subscription period?

  Yes, you can reassign users at any time during your subscription period.

• Can I add/remove users during my subscription period?

  You can add users at any time in Concord’s settings. When you increase the number of users, the change will take effect immediately and a prorated charge will be applied to your account. You cannot decrease the number of users in your plan until the end of your subscription period.

• Can I change feature plans during my subscription period?

  You can upgrade your feature plan at any time in Concord’s settings. When you upgrade your plan, the change will take effect immediately and a prorated charge will be applied to your account. You cannot downgrade your plan until the end of your subscription period.

• Will I get a refund if I cancel before my renewal is up?

  We do not offer refunds. If you cancel your plan before your next renewal, you will have access to all of the features in your paid Concord plan until the end of your subscription period. Upon cancellation, account administrators can request an export of all data on Concord.

• Can I try Concord before I subscribe?

  Yes, Concord offers a free plan where up to three users from your company can try out Concord’s most-used features, without entering a credit card number.

• How secure is Concord?

  Concord takes the security of customer data very seriously. Concord operates on highly secure servers that comply with the strictest international and industry-specific standards. Concord hosts data in SOC2 certified data centers and all connections to Concord and the contracts themselves are encrypted with the bank industry standard AES-256. Concord uses automated backups to prevent any data loss and conducts regular security audits to preserve data integrity and security.