Healthcare contract management software

Frequently asked
questions

• What does Concord do, exactly?

  Concord helps you create, negotiate, e-sign, store, and manage contracts, as well as other healthcare documents and patient records — all in one place, in real time.

• What is healthcare contract management software?

  Healthcare contract lifecycle management software (or health CLM software) is a digital solution designed to help healthcare organizations manage contracts electronically. This includes patient records, treatment histories, billing information, and other critical paperwork. The software streamlines data handling, reduces physical paperwork, protects data privacy access, and helps maintain compliance with healthcare regulations like HIPAA.

• How does Concord improve healthcare operations?

  Concord automates repetitive tasks like creating contracts, uploading documents, getting agreements signed, and tracking deadlines — freeing up your team members to devote more of their time to patient care.

• Can Concord handle high volumes of documents and data?

  Absolutely! Many of our healthcare customers upload hundreds of documents to our contract repository every day, and run searches on thousands of contracts — all without any decrease in Concord’s lightning-fast performance.

• Can other people sign my documents in Concord for free?

  Yes! An unlimited number of invitees can e-sign your Concord documents for free. They’ll never have to create an account or pay anything to sign.

• Can I switch to a different plan later?

  Yes! We’ll be happy to upgrade or downgrade your plan whenever you’d like. You’re also free to add or remove users — and you’ll only pay for the seats you actually use.

• What makes Concord different from an e-signature tool like DocuSign?

  Concord does a whole lot more than just handle e-signing. It also helps you draft agreements, negotiate changes, track deadlines, and find documents in seconds.

• Is Concord compliant with HIPAA and other healthcare regulations?

  Yes! Concord’s e-signatures are fully compliant with HIPAA requirements. Our industry-leading security also complies with the HIPAA Privacy Rule, using role-based security to ensure only authorized parties can view each file and folder.

• Can Concord integrate with existing health systems?

  Yes! Concord offers built-in integrations with Dropbox, Google Drive, and many other software platforms. We also provide an open API, which can enable Concord to communicate directly with specialized healthcare systems.

• What steps does Concord take to secure patient data?

  Concord safeguards all data with SHA-256 encryption — the same security standard used by international banks. Users can only view files and folders to which they’ve specifically been granted access.

• Do I have to provide a credit card to 
receive a demo of Concord?

  No, you don’t have to share any payment info to schedule a personalized demo of Concord’s functionality. The purpose of the demo is simply to show you how Concord can make your document workflows easier.

• Can I use Concord on an iPhone or other mobile device?

  Yes! Concord is optimized for use on smartphones and tablets, as well as on any desktop or laptop PC or Mac.